It's best to install your eSIM 1-2 days before your trip to ensure a smooth setup, as a reliable Wi-Fi or data connection is required for the installation process.

eSIMs are digital SIM cards that enable devices to connect to mobile networks, eliminating the need for physical SIM cards. Without a SIM, devices depend solely on Wi-Fi. Activating an eSIM plan connects your device to a local network, providing internet access without Wi-Fi and avoiding expensive roaming fees. The convenience of eSIMs lies in their virtual management; you can buy, install, and activate them, as well as manage data plans and add-ons, all digitally through your device.

You can check your data balance directly in your device's data settings or through our Inbox for self-service. Alternatively, our support team is available 24/7 via email or WhatsApp to assist you with your remaining data usage.

Yes,we support both eSIM and physical SIM card.

Yes, you can do that.

Just remove the eSIM from your original device from Settings - Network - eSIM. Then activate your eSIM by scanning the QR code/entering the activation code with your new device and you can transfer your eSIM.

We support one eSIM to be activated and installed 4 times in the same device/different devices.

Yes, many of our packages permit hotspot sharing without limitations. However, the capability depends on your device's model. Certain devices may not support eSIM hotspot sharing. We advise verifying compatibility with your phone's manufacturer for precise information.

📊 Check Data Usage on Your Device

📱On iPhone:Go to Settings→Cellular(or Mobile Data).

Scroll downto see which apps are using cellular data.To prevent an app from using mobile data,turn off its toggle(it will then use Wi-Fi only).To check System Services usage:Scroll to the bottom and tap System Services(note: cellular data for system services cannot be turned off individually).

📱On iPad:Go to Settings→Cellular Data.Scroll downto see which apps are using data.Follow the same steps as iPhone to manage usage and reset statistics.📌To reset data usage statistics:Go to Settings→Cellular (Mobile Data)→ Tap Reset Statistics.This will start a new tracking period for your data usage.

📱On Android: Open Settings→Network & Internet→Data usage Check overall usage or view per-app consumption.

This is a data plan travel eSIM that provides a virtual phone number that can be used to send 2 SMS messages and receive SMS message, but no voice calling capabilities.

We offer a wide range of device models including both IOS and Android systems, if you want to check the specifics you can check directly on the product purchase page, or click here to check.